Our Customer Satisfaction Program has been specifically developed to ensure our customers' confidence in the products and services we offer and give them the peace of mind that we will work with them to ensure they are satisfied every step of the way - in the purchase process, internet solution development and post-purchase service.

We are happy and confident to provide the following service guarantees as part of our proposal to you.

1. We guarantee that your web site availability will meet a 99.7% Service Level Agreement 24X7 days of the week
2. We guarantee that we will work along side you to ensure that you will approve any custom design before it is implemented
3. We guarantee that you will know the number of unique visitors to your web site, where they came from, and what search terms they used to find you
4. We guarantee that you will not be asked to pay anything, after the initial deposit, until you see the site working to your complete satisfaction
5. We guarantee to train you, your staff, and any future staff, in the efficient use of your new web site until you are fully comfortable with it
6. We guarantee to provide lifelong telephone and email support
7. We guarantee to provide free statistical reporting for the first year
8. We guarantee that your site comes with a 60-day full warranty after initial launch

And:

If we do not meet any of our guarantees, we will host your site, on our servers, for six full months, completely free of charge.